Last updated: January 2023
Horizon Hobby offers a wide range of websites to assist customers across the globe. Please read the site-specific details in this privacy statement, which provide additional details about some of Horizon Hobby's websites.
You can freely access much of our websites without providing any personal information. But certain functions of our website, for example purchasing products, entering contests, filling out surveys, and receiving newsletters, emails, or other promotional information from us, require that you submit some personal information. We do not collect any personal information without providing adequate notice and choice.
1. Your Rights Concerning Personally Identifiable Information
You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time if you have further questions about privacy and data protection.
2. Notice Concerning the Data Protection Officers and Party Responsible for Horizon Hobby Websites
The party responsible for processing data on our US-based websites intended for American and other non-European users, such as horizonhobby.com, towerhobbies.com, spektrumrc.com, axialracing.com, etc., is:Horizon Hobby LLC
2904 Research Road
Our Data Protection Officer for these US-based sites is Ben Ambrose, who can be reached through the site contact form.
The part responsible for processing data on our EU-based websites intended for European users, such as horizonhobby.eu, horizonhobby.de, arrmarc.com etc., is:Horizon Hobby GmbH
D-22885 Barsbüttel, Germany
Phone: +49-40-822167800 Contact
Our Data Protection Officer for these EU-based sites is Ben Ambrose, who can be reached through the site contact form.
3. Types of Data We Collect
Our goal is to provide you with the best and most efficient service as possible so you can get back to your hobbies. Horizon Hobby collects data to help us provide this service. We use the data that we collect about you to fulfill your product and service purchases and to create a personalized online experience. In order to better provide you with these products and services, our websites collect two types of information about users: Personally Identifiable and Non-Personally Identifiable Information.
4. How We Collect and Use Data
Server Log Files
The website provider automatically collects and stores information that your browser automatically transmits to us in server log files. These include the type and version of your browser, operating system used, referrer URL, the hostname of the accessing computer, time of the server request, and IP address. These data are not combined with data from other sources. The basis for data processing is GDPR Art. 6(1)(b), which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide to answer your question and any follow-up questions. We do not share this information without your permission. Therefore, we will process data you enter onto the contact form only with your consent under GDPR Art. 6(1)(a). You may revoke your consent at any time by sending an informal request via the site contact form. We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose of its storage ceases to exist. Mandatory provisions, especially mandatory data retention periods, remain unaffected by this provision.
Registration on Horizon Hobby Websites
Some Horizon Hobby websites allow you to register with the website to access additional functions offered here. The input data will only be used for the purpose of using the respective site or service for which you registered. We will process the data provided during registration based on your consent under GDPR Art. 6(1)(a). You may revoke your consent at any time by sending an informal request via the site contact form. We will continue to store the data collected during registration for as long as you remain registered on our website. Mandatory provisions, especially mandatory data retention periods, remain unaffected by this provision.
Leaving Comments on Horizon Hobby Websites
Some Horizon Hobby websites allow you to leave comments or reviews. If you use the comment or review function on the sites, the time at which you created the comment and your email address will be stored along with your comment, as well as your username, unless you are posting anonymously. Our comment or review function may store the IP address of those users who posted. We need this information to be able to pursue actions for illegal or slanderous content. The comments and reviews are stored based on your consent under GDPR Art. 6(1)(a). You may revoke your consent at any time by sending an informal email request via the site contact form. Mandatory provisions, especially mandatory data retention periods or obligations to maintain records
Some Horizon Hobby websites have social media or other types of plugins to improve our customer's online experience. Social media plugins allow users to engage with their social media pages. Horizon Hobby pages may include plugins to Facebook, Twitter, Instagram, Tumblr, LinkedIn, Pinterest, Snapchat, YouTube, Vimeo, or Google Maps. When you visit our site, a direct connection between your browser and the social media company's server is established. This allows the social media company to process the users' engagement with their social media plug-in. To establish this connection, the social media company receives information that you have visited our site from your IP address. Horizon Hobby has a legitimate interest in creating an engaging user experience on its webpages. Thus, the basis for data processing under the GDPR is Art. 6(1)(f). Information about each social media plugin can be found in the Learn More section of this provision.
Analytics and Advertising
Some Horizon Hobby websites use third-party analytics and advertising services to a custom and optimized user experience from our websites and their advertising. Horizon Hobby pages may include the analytics and advertising services of Google Analytics, Google Analytics Remarking, Google reCAPTCHA, Facebook Web Beacon, or BazaarVoice Web Beacon. The collection of this data may come in the form of cookies, web beacons, or plugins. General information about how cookies, web beacons, and plugins work can be found above in the sections titled Cookies, Web beacons, and Social Media Plugins, respectively. Horizon Hobby has a legitimate interest in providing an optimized user experience from our websites and their advertising. Thus, the basis for data processing under the GDPR is Art. 6(1)(f). Information about each of the analytics and advertising services used on Horizon Hobby websites can be found under the Learn More section of this provision.
If you would like to receive our newsletter, we require a valid email address as well as information that
allows us to verify that you are the owner of the specified email address and that you agree to receive
this newsletter. No additional data is collected or is only collected on a voluntary basis. We only use
this data to send the requested information and do not pass it on to third parties.
We will, therefore, process any data you enter onto the contact form only with your consent under GDPR Art. 6 (1)(a). You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, e.g. through the "unsubscribe" link in the newsletter. The data processed before we receive your request may still be legally processed.
6. Mobile Notifications
If you would like to receive mobile notifications, we require a valid phone number capable of accepting SMS messages as well as information that allows us to verify that you are the owner of the specified phone number and that you agree to receive mobile notifications. No additional data is collected or is only collected on a voluntary basis. We only use this data to send the requested information.
We will, therefore, process any data you enter onto the contact form only with your consent under GDPR Art. 6 (1)(a) and the Telephone Consumer Protection Act. You can revoke consent to the storage of your data and telephone number as well as their use for sending mobile notifications at any time, e.g. by replying with a STOP message. The data processed before we receive your request may still be legally processed.
7. Payment Processing
Horizon Hobby websites accept payments via PayPal, Inc., which is located at PayPal, Inc., 2211 North First Street, San Jose, CA 95131, USA. If you select payment via PayPal, the payment data you provide will be supplied to PayPal based on GDPR Art. 6(1)(b), processing for the purpose of completing a contract.
8. How to Access and Control Your Personal Data
You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge.
You always have the right to request information about your stored data, its origin, its recipients, and
the purpose of its collection at no charge.
You may change any of your personal information in your account online at any time. Also, you may contact us to assist in changing your personal information in your account online or to change, block, delete, or provide to you any other personal information stored by Horizon Hobby. However, some past transactional and encrypted backup data may not be deleted. To make any personal data requests, please contact us and make a request via the site contact form.
9. California Privacy Disclosures
Personal data of California residents is processed in accordance with the California Consumer Protection Act (CCPA). Because we do not sell your personal data, we do not include an opt-out to the sale of personal data. You have the right to request us to disclose personal data that we collect, use, disclose, and sell about your household; and to request that we delete personal data about your household. If you make such request, we may be required to verify your identity under the CCPA, prior to proceeding with or during the processing of the request. These requests may be made by request via the site contact form or our toll-free number (800-338-4639).
We will not discriminate against you based on your decision to exercise your rights under the CCPA, as required by the CCPA.
The following provides a summary of the categories and primary sources of personal data that we collect on California residents, which is further outlined in Sections 4, 5, and 6 of this policy.
CA Privacy Disclosures Summary
|Name and contact info||User interaction||Provide products and support; marketing|
|Credentials||User interaction||Provide products and support|
|Payment Info||User interaction||Provide products and support|
|Demographic info||User interaction and third-party brokers||Provide and personalize products and support; marketing|
|Name and contact info||User interaction||Provide products and support; marketing|
|IP address||User interaction||Website security and integrity; website use analytics; marketing|
10. Privacy Shield Framework
You can direct any questions or complaints about the use or disclosure of your personal data by contacting us. We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of your personal data within 45 days of receiving your complaint.
If you are protected under EU, UK, or Swiss law and unsatisfied with the resolution of your complaint, you may contact the International Centre for Dispute Resolution – American Arbitration Association (ICDR-AAA) at http://go.adr.org/privacyshieldfiling.html for further information and assistance. You may have the option to select binding arbitration for the resolution of your complaint under certain circumstances, provided you have taken the following steps: (1) raised your complaint directly with Horizon Hobby and provided us the opportunity to resolve the issue; (2) made use of the independent dispute resolution mechanism identified above; and (3) raised the issue through the relevant data protection authority and allowed the US Department of Commerce an opportunity to resolve the complaint at no cost to you. For more information on binding arbitration, see the US Department of Commerce's Privacy Shield Framework: Annex I (Binding Arbitration).
We may transfer personal information to our third-party agents or service providers who perform functions on our behalf as described above. Where required by the Privacy Shield, we enter into written agreements with those third-party agents and service providers requiring them to provide the same level of protection the Privacy Shield requires and limiting their use of the data to the specified services provided on our behalf. We take reasonable and appropriate steps to ensure that third-party agents and service providers process personal information in accordance with our Privacy Shield obligations and to stop and remediate any unauthorized processing. Under certain circumstances, we may remain liable for the acts of our third-party agents or service providers who perform services on our behalf for their handling of personal information that we transfer to them.
11. A Special Note About Children's Privacy
You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use, or disclose Personally Identifiable Information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that the minor has disclosed personally identifiable information to us, please contact us via the site contact form so that we may delete the minor's information.
12. Other Important Privacy Information